I thought that your representative, Tasha Brackeen, and the front office person, Michael Brackeen, were both outstanding. We certainly had some issues we had to work through, like every deal of this type. However, they did everything will unbelievable professionalism and friendliness. We greatly appreciated their willingness to go the extra mile and do so with a smile.
The staff took the time to explain every step of the home buying process. Tasha was very helpful and took her time explaining the home buying process.
Tasha went above and beyond what she needed to. We had some issues with the loan and she worked very hard to figure out a solution. She paid for two appraisals when we needed extra ones done. She kept us informed and was always available.
Kelsi Smith – I have already told multiple family members and friends about her. Some have already used her. She also did the loan on my first house and was great. She is very fast and always available.
Tasha made a complicated loan process very simple and went above and beyond to get me into my home. She kept me constantly informed on the progress, and was very timely and responsive. With something as important and difficult to navigate as a home loan, I wouldn’t depend on or trust anyone else to look out for my best interests. Tasha’s experience and honesty is irreplaceable. I think sometimes as borrowers we forget how much effort goes into the process behind the scenes. I’m very grateful, and will definitely refer some business to Tasha to show my appreciation.
Tasha was very helpful during the whole process.
I love that Tasha has her underwriter there in her office. It made things run smoothly through to closing. The underwriter, Mike, was in contact with my parents several times during the process, explaining the documentation he needed. He was great to work with.
Great customer service! Kelsi never made me feel like I was just a number to her, she was there for everything needed! Kelsi was absolutely amazing to work with!
Tasha and Mike both made a great effort to help me. The communication was excellent and Tasha’s knowledge is outstanding.
Oh my!!!! Just as Eric had described, your team and you are awesome. Thank you!!!!!