Over all, we were satisfied with the outcome. Tasha worked really hard for over come some difficult situations on my behalf. It was comforting to know I had someone on my side to help make this happen.
Tasha really did her research on our situation, especially my husband’s self-employment, before we even started the loan process. She was very diligent throughout the process.
Tasha and Mike both made a great effort to help me. The communication was excellent and Tasha’s knowledge is outstanding.
Overall great experience. Everything went smoothly without a hiccup. Really enjoyed working with our loan originator Kelsi. She was wonderful by making things a lot less complicated. Kelsi was absolutely amazing. She was very easy to talk to and explained everything in a way that we could understand. She was very quick to respond to our emails and just overall made us feel very comfortable throughout the entire process. Had it not been for kelsi I probably wouldn’t own my own home my wife and I owe it all to her. I would and have recommended Kelsi to several people.
Kelsi Smith – I have already told multiple family members and friends about her. Some have already used her. She also did the loan on my first house and was great. She is very fast and always available.
Tasha went above and beyond what she needed to. We had some issues with the loan and she worked very hard to figure out a solution. She paid for two appraisals when we needed extra ones done. She kept us informed and was always available.
Hey Kelsi, I just wanted to take a moment to thank you for all the time and hard work you and your team did on setting up my loan. You did a really great job of not only making the process painless but super fast as well. Without your help I’m fairly certain that my purchase would not have went so smoothly. I have been in the house for a few weeks now and absolutely love it! I never realized how fulfilling home ownership is. Its great to come home and pull into your own driveway knowing that this is not only your home, but a sound investment as well. I truly hope to have the pleasure of doing business with you again. I will most definitely be recommending you to anyone I know that is looking for a home loan in this area. The amount of professionalism and great communication you provided were priceless. Please pass this letter along to your branch managers, They need to know what a great asset you are to Primary Residential Mortgage.
Best wishes to you and your team!
Great customer service! Kelsi never made me feel like I was just a number to her, she was there for everything needed! Kelsi was absolutely amazing to work with!
Tasha and her team went above and beyond.
Great experience with all of the staff members! Great follow-up.