Professional and efficient. Very easy to work with. Answered all questions in a timely manner.
I love that Tasha has her underwriter there in her office. It made things run smoothly through to closing. The underwriter, Mike, was in contact with my parents several times during the process, explaining the documentation he needed. He was great to work with.
Tasha really did her research on our situation, especially my husband’s self-employment, before we even started the loan process. She was very diligent throughout the process.
Kelsi Smith – I have already told multiple family members and friends about her. Some have already used her. She also did the loan on my first house and was great. She is very fast and always available.
I thought that your representative, Tasha Brackeen, and the front office person, Michael Brackeen, were both outstanding. We certainly had some issues we had to work through, like every deal of this type. However, they did everything will unbelievable professionalism and friendliness. We greatly appreciated their willingness to go the extra mile and do so with a smile.
Tasha went above and beyond to help me get into my first house. She was very honest, which I really appreciated. Such a nice person.
Hey Kelsi, I just wanted to take a moment to thank you for all the time and hard work you and your team did on setting up my loan. You did a really great job of not only making the process painless but super fast as well. Without your help I’m fairly certain that my purchase would not have went so smoothly. I have been in the house for a few weeks now and absolutely love it! I never realized how fulfilling home ownership is. Its great to come home and pull into your own driveway knowing that this is not only your home, but a sound investment as well. I truly hope to have the pleasure of doing business with you again. I will most definitely be recommending you to anyone I know that is looking for a home loan in this area. The amount of professionalism and great communication you provided were priceless. Please pass this letter along to your branch managers, They need to know what a great asset you are to Primary Residential Mortgage.
Best wishes to you and your team!
She’s a great loan officer—extremely helpful and frequently available.
Oh my!!!! Just as Eric had described, your team and you are awesome. Thank you!!!!!
Tasha and her team went above and beyond.