Words of Praise

• Great customer service! Kelsi never made me feel like I was just a number to her, she was there for everything needed! Kelsi was absolutely amazing to work with!

  Jacquelyn Green

• Tasha made a complicated loan process very simple and went above and beyond to get me into my home.  She kept me constantly informed on the progress, and was very timely and responsive.  With something as important and difficult to navigate as a home loan, I wouldn’t depend on or trust anyone else to look out for my best interests.  Tasha’s experience and honesty is irreplaceable. I think sometimes as borrowers we forget how much effort goes into the process behind the scenes.  I’m very grateful, and will definitely refer some business to Tasha to show my appreciation.

  Shawn Kinkaid

• Tasha and Mike were very easy to work with. No surprises,  always up front. Awesome Team!

  Michael Brooks

• Professional and efficient. Very easy to work with. Answered all questions in a timely manner.

  John Hawkins

• Tasha and Mike were very knowledgable and so great to work with during the entire process. Very easy to get along with and work with. I always felt like she was going to do all she could for me as a customer.

  Ashlea Nafziger

• I thought that your representative, Tasha Brackeen, and the front office person, Michael Brackeen, were both outstanding. We certainly had some issues we had to work through, like every deal of this type. However, they did everything will unbelievable professionalism and friendliness. We greatly appreciated their willingness to go the extra mile and do so with a smile.

  Billy Martin

• Wonderful people to work with. They work very hard to get things done.

  Carol Haynes

• Exceptional knowledge about critical aspects of credit, best customer service ever experienced on home loan process.

  Modigwa Mohamed

• Hey Kelsi, I just wanted to take a moment to thank you for all the time and hard work you and your team did on setting up my loan. You did a really great job of not only making the process painless but super fast as well. Without your help I’m fairly certain that my purchase would not have went so smoothly. I have been in the house for a few weeks now and absolutely love it! I never realized how fulfilling home ownership is. Its great to come home and pull into your own driveway knowing that this is not only your home, but a sound investment as well. I truly hope to have the pleasure of doing business with you again. I will most definitely be recommending you to anyone I know that is looking for a home loan in this area. The amount of professionalism and great communication you provided were priceless. Please pass this letter along to your branch managers, They need to know what a great asset you are to Primary Residential Mortgage.

  Best wishes to you and your team!

  Josh Boeker

• Tasha and Mike both made a great effort to help me. The communication was excellent and Tasha’s knowledge is outstanding.

  Geron Smith